Feedback

We are always happy to hear from our customers and hope you enjoy the events we provide. If you would like to make a suggestion or encounter any difficulties or disappointment at the Usher Hall you can choose one of the following options:

• speak to a member of staff who are always happy to help
• Contact customer services

If, having been through the Council's complaint process, you are still not happy, you have the right to take your complaint to the Scottish Public Services Ombudsman, 4-6 Melville Street, Edinburgh, EH3 7NS. Telephone 0870 0115378. This must generally be done within one year.

Terms and Conditions

Your use of this website is subject to the following conditions:

• The Usher Hall accepts no liability for any loss or damages, which may be incurred by relying on the information contained on this website.
• All performance details on the UH website are subject to change without prior notification.
• In accessing this site, you are accepting possible risk of your PC, software and all associated data being damaged by a computer virus.
• The Usher Hall is not responsible for the content of any site link to ours.

Privacy Statement

The Usher Hall is committed to complying with the Data Protection Act (1998) and to uphold the principles of good information handling practice. For further details visit here.

• The Management reserves the right to refuse admission and on occasion conduct security searches to ensure the safety of patrons.
• The Management reserves the right to change artist(s) and substitute or cancel any performance
• Latecomers will not be admitted until a suitable break. If there is no suitable break admission will be refused.
• The Usher Hall operates a No Smoking policy.
• The use of cameras, video or audio equipment is forbidden.
• Many of the events at the Usher Hall are promoted by external companies. This means we must abide by their policies on refunds, exchanges, lost tickets etc. This means it is not always possible to refund or exchange tickets. Where possible we will accommodate such requests up to 24 hours in advance of the event, subject to charges.
• All telephone bookings are subject to a charge of £1 per transaction.
• All online transactions are subject to a £1 Online Transaction Fee. This covers the cost of providing online booking which we feel is a valuable service to our audience as well as postage and credit card charges.
• Unpaid reservations made by telephone or at the counter will be held for 5 working days before being released for sale.
• Please check your tickets immediately on receipt and keep in a safe place. Direct sunlight or heat may damage tickets and make them unreadable.