If you can not find the answer to your question here please contact us.

Where are my tickets?

Tickets are usually mailed out within 3 days of making your booking. If you have not received them 14 days after booking, please contact our Box Office on 0131 228 1155.

If you book within 7 days of the concert, tickets will be available for collection only. Please arrive in the Box Office at least 30 minutes before the concert to collect them.

What does 'Doors 7pm' mean?

For some concerts, rock and pop in particular, we are only given a 'doors open' time by the promoter. This indicates when you can start arriving for the concert. It does not refer to the start time of the event. Often this information is only available on the day of the concert. If you do wish to know when the support and main act are performing, please contact the Box Office, 0131 228 1155 on the day of the concert.

What are the concert timings?

If you need to know the approximate end time for your concert in order to arrange taxi collection, please call after 2pm on the day of the concert. We only know the running order of the concert once the performers have arrived in the Hall to set up. Call Front of House department on:

0131 221 6332 / 6333 or foh@usherhall.co.uk

Why are concessions not available at some concerts?

Many of the events at the Usher Hall are put on by independent promoters. They set the prices and decide whether or not to offer concessions.

Our own Usher Hall promotions always have concessions available for children, students, disabled, unemployed and over 65's to ensure our programme is accessible. Look out for the symbol in our Live Music guide underneath ticket prices.

How can I be sure of a clear view?

If you book via telephone to the Usher Hall box office, you will be told if seats have a limited view or are difficult to access. Limited view seats tend to be located in the sides of the Upper Circle. The Usher Hall cannot guarantee you will be given appropriate information on the view from your seat if you book via a ticket agent.

Where is the best place to park?

Advice on parking is available in How to get here

Is there a lost property service?

If you think you may have lost your property at the Hall, please contact our Front of House department on:

0131 221 6332 / 6333 or foh@usherhall.co.uk