Please note as a result of some damage caused by the severe weather yesterday,19 September, the box office now has a temporary entrance in place.

Concerts in the Hall are unaffected by this issue but some alternative entry points will be in place while the necessary checks and works are carried out.

Level access to the building will not be affected.

Privacy and Cookie Policy

The Usher Hall (and its partner venues: Assembly Rooms, Church Hill Theatre and Ross Bandstand) are all owned and operated by the City of Edinburgh Council.  We are committed to protecting your information and privacy.  We promise only to use your information with your consent and in full compliance with the General Data Protection Regulation 2018.

Your information
When you purchase a ticket from us, sign up to our mailings lists or register for an event, we will ask for your information which is required and appropriate for the delivery of the service.  When we ask for your information, we will ask for your consent to use your information for other purposes, such as to help improve our service or send you marketing information. When we ask for your consent, you will always be informed about what the information will be used for and how you can withdraw your consent. 

When you provide your personal information, this will be held on a secure server. We will ask for your consent to use that information for the provision of services and changes to your consent can be made at any point. See 'controlling your personal information preferences' below, for full details. The Usher Hall, Edinburgh may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Visitors to our website
Access to our website is free and anonymous. Visitor's personal details will not be recorded unless they choose to submit their data in an online form or email. 

This privacy policy sets out how the Usher Hall, Edinburgh uses and protects any information that you give the Usher Hall, Edinburgh when you use this website.

The Usher Hall, Edinburgh is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then it will only be used in accordance with this privacy statement.

What we collect when you book tickets with us
We may collect the following information during the course of a transaction:

  • full name

  • contact information including, address, telephone number and email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather
Data analysis: we use this information to understand your needs and provide you with a better service. Also, we may use the information to improve our products and services, or to customise the website according to your interests.

Your rights

You have the following rights related to your personal data:

  • The right to request a copy of your personal information held about you

  • The right to request the inaccuracies be corrected

  • The right to request us to stop processing your personal data

  • The right to withdraw consent

  • The right to request erasure of your data

  • The right to lodge a complaint with the Informational Commissioner’s Office.

To opt out and update your personal preferences please log onto your account and select the data protection option.  Alternatively please contact us at customer.enquiries@usherhall.co.uk 

Promotional activity
Promotional activity relates to us contacting customers regarding forthcoming events.  When you set up an account with us you will be given three options regarding the management of your data with respect to this activity.  For each activity, you can opt in or opt out:

  • occasional emails from the Usher Hall and our promoters

  • if you opt in to this activity, the Usher Hall or promoters may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes.

  • occasional mailings from the Usher Hall and our promoters

  • occasional contact via social media

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. 

Cancellation of an event
Should an event you have booked tickets for be cancelled or rescheduled, we will contact you even if you have opted out of all of the above categories. 

Controlling your personal information preferences
You may change your preferences at any time by writing to us at the Usher Hall or emailing us at customer.enquiries@usherhall.co.uk  You can also, telephone us and change these settings on your online account.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Cookies Policy 

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

This website uses cookies. By using this website and agreeing to this policy, you consent to the Usher Hall, Edinburgh use of cookies in accordance with the terms of this policy.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Google Cookies 
The Usher Hall, Edinburgh uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: www.google.com/policies/privacy/

Refusing Cookies
Most browsers allow you to refuse to accept cookies.