Terms and Conditions

Disclaimer

The Usher Hall, Edinburgh makes every effort to ensure the accuracy of the information on this website but will not be held responsible for any loss, damage, or inconvenience arising in any way whatsoever from the use of this website and does not warrant that functions contained in the Website content will be uninterrupted or error free.

The Usher Hall, Edinburgh reserves the right to change, improve, substitute, or remove any material stored on this Website without notice and at any time.
The Usher Hall, Edinburgh reserves the right to suspend, restrict, or terminate the accessibility of this Website without notice and at any time.
Any downloaded material and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of Scotland. Any dispute transpiring from these Terms and Conditions shall be submitted to the exclusive jurisdiction of the Scottish Courts.

The Usher Hall, Edinburgh takes no responsibility for comments or views expressed by individuals on this website.

Conditions of sale

The Management reserves the right to refuse admission and on occasion conduct security searches to ensure the safety of patrons.

The Management reserves the right to change artist(s) and substitute or cancel any performance.

Latecomers will not be admitted until a suitable break. If there is no suitable break admission will be refused.

The majority of the events at the Usher Hall are promoted by external companies. This means we must abide by their policies on refunds, exchanges, lost tickets etc. This means refunds and exchanges are not usually permitted, unless an event is cancelled or significantly altered.

If the payment was made by cash, cheque or any other method the refund will be sent to you as a cheque. We do not issue cash refunds.

We cannot issue refunds or exchanges after an event has passed due to non attendance.

In the event a show is cancelled or significantly altered, patrons will be issued with a refund of the ticket face value only. Fees charged in addition to the ticket face value cannot be refunded, and are to cover the cost of processing both the sale and refund transactions, along with all of the associated costs.   

All telephone and online transactions are subject to a £1 transaction fee.

Unpaid reservations made by telephone or at the counter will be held for 5 working days before being released for sale

Tickets for unreserved seating or standing events cannot be reprinted. Reprints for seated tickets are at the discretion of management.

If exchanges are allowed a fee may be applicable.

We reserve the right to refuse ticket collections to patrons who cannot provide reasonable identification

When purchasing/collecting a discounted ticket, patrons must provide adequate proof of concession on request.

Where a special offer applies after sales have started retrospective discounts cannot be applied to existing bookings.

To assist the seat selection process, our online booking service displays information on selected seating: for example limited and restricted view seats. Purchase of such tickets online indicates acceptance of these features.

Management reserve the right to cancel bookings which are reasonably believed to have been booked under fraudulent circumstances.

Management reserve the right to cancel bookings which have been transferred from the main booker, on events where it is specified that the main booker must be in attendance.

Management reserve the right to refuse to process exchanges and advance bookings on the evening of a performance. This is to ensure the performance and patrons are not delayed.

Please check your tickets immediately on receipt and keep in a safe place. Direct sunlight or heat may damage tickets and make them unreadable.

The Usher Hall operates a No Smoking policy.

The use of cameras, video or audio equipment is forbidden. 

External links

The Usher Hall, Edinburgh provides links to external websites. Listing of sites and links to some of them should not be taken as an endorsement of any kind. We do not accept responsibility for the contents or reliability of the linked web sites nor do we accept any liability for their accuracy or content. If you come across any external links that do not work, please report them using the 'Contact Us' section at the bottom of every page.

Copyright

All rights including copyright and database rights, in this website (http://www.usherhall.co.uk) and its contents, rest with the Usher Hall, Edinburgh except for material that has been explicitly marked as being the copyright of another person. All material including, without limitation, text, logos, icons and images published on this web site is for personal, non-commercial use. No part of the site may be copied or adapted without the written permission of the Usher Hall, Edinburgh.

The Usher Hall, Edinburgh owns and controls all rights relating to this Website.
Visitors to this Website can legally view, copy and print documents for their personal use only.
Written permission from the Usher Hall, Edinburgh must be sought prior to reproducing or transmitting any features of this Website or documentation that is not intended for personal or in-house use.

Viewed, copied, or printed documents must not be altered in any way, and the content must not be quoted out of context.

Visitors are not permitted to alter, deface, or reproduce the Website design, graphics or text, including its appearance and features.

Data Quality

The Usher Hall, Edinburgh is committed to the highest standards of quality of information. Our web content is managed with an agreed Web Governance policy and associated protocols. To make a comment on quality of information either use the 'Contact Us' section at the bottom of each page, or email customer.enquiries@usherhall.co.uk.