7:00pm, Tuesday 09 February 2021
We heard the sad news today that John Prine passed away yesterday due to COVID-19 complications.
All ticket buyers will be eligible for a refund of the face value of the ticket, plus any per ticket booking fee.
To comply with social distancing measures put in place by the Government, the Usher Hall box office is currently closed. A skeleton team is working from home. However, it is not possible to provide a full box office service under these circumstances. This means, there are some limitations on the refund service we can provide.
If you booked by phone or online:
Your transaction will be refunded automatically. We aim to process these refunds within 10 working days.
If you booked by:
Box Office Counter card payment with chip/pin machine or contactless
Exchange (your ticket was exchanged from another concert)
It is not possible to automatically refund these payments (normally, customers would contact us with card details to progress this refund). Given the closure and security procedures around such transactions, this is not a process that we can transfer to the team working from home.
As soon as the restrictions on non-key workers are lifted, we can restart this activity and will make the refunds a priority.
Should you need to contact us please email firstname.lastname@example.org and we will try to answer you as quickly as possible.
We apologise that we are unable to provide a full service at this time and thank everyone for their patience and understanding as we try to navigate this difficult time.
£38.50 | £33 | £30.25 - prices include the booking fee
£1.50 transaction fee applies on all phone and online bookings (non-refundable