Last updated: 30 September 2021

We are delighted to be welcoming audiences back to our venues and our priority is to ensure that your visit is safe and enjoyable.

Below are some FAQs that you may find useful and if you have any queries relating to your booking or your visit to the venue please contact us at customer.enquiries@usherhall.co.uk 

Vaccine Certificate Checks

In accordance with Scottish Government guidance, from 1st October 2021, those attending live indoor events with over 500 unseated people in the audience will be required to show they have been fully vaccinated (or otherwise exempt).

Which shows are affected?

Please see the list of Usher Hall shows affected under 'List of events where Vaccine Certificate checks are in place' in the the drop down menu.

What do I need to provide?

To gain entry you must be able to show proof of your fully vaccinated status via the QR code either on the NHS Scotland COVID Check APP or an official printed/downloadable version (p. Checks will be in place so please be prepared to do so on request. For more information click here.

The following exemptions apply:

* under 18s (you may be asked to provide proof of age)
* participants in vaccine trials
* people who cannot be vaccinated for medical reasons (you must provide a medical exemption certificate).

Visitors from the rest of the UK - and the broader Common Travel Area (including Republic of Ireland) - will be able to use their existing Covid Status apps with QR codes (and paper-based certificates originals only/not copies) to gain entry to relevant venues in Scotland.

The vaccine certification scheme does not replace existing COVID safety measures detailed below; it is an additional safety measure. Visitors are still expected to wear face coverings when attending events in accordance with Government guidelines.

If I cannot attend due to vaccination status will I be eligible for a refund?

If you cannot attend due to vaccination status, please contact your original point of purchase to enquire further about a refund. Refund enquiries should be submitted no later than 48 hours prior to the event date. 

List of events where Vaccine Certificate checks are in place

Below is a list of Usher Hall events where Vaccine Certificate checks are in place. This will apply to ALL attending these concerts regardless of whether you have purchased seated or standing tickets. 

OMD
Suede
Glass Animals
UB40
Idlewild
The Libertines
Stereophonics
Deacon Blue
Enter Shikari
Skipinnish
FROM THE JAM - 'Sound Affects' 40th Anniversary
Belle and Sebastian
Party Like Gatsby
Sigrid
Future Islands
Jack Savoretti
Tash Sultana
Paul Weller
FOALS
Lorde
St Vincent
Pavement

What we are doing

Covid-19 has brought about several changes to our operation that will now remain in place for the comfort and safety of staff, artists, and contractors. These include:

  • enhanced cleaning protocols
  • provision of anti-bacterial hand sanitiser stations throughout the venue
  • contactless payments/tickets preferred
  • staff fully trained in current Government guidelines
  • staff encouraged to take lateral flow tests twice a week in line with NHS Scotland guidelines
  • Good to Go and See it Safely accreditation
  • ‘fresh air’ only ventilation systems

How is air circulated around the Usher Hall?

Our air handling units in the Usher Hall are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular routine maintenance and we have full control over the air system via our Building Management System.

How often will the Hall be cleaned?

The whole venue will be cleaned throughout the day. Touchpoints will be cleaned regularly when performances are taking place. Toilets will be cleaned throughout the day, before, during and after shows

Emergency evacuation

Please note in the event of any emergency situation, the Usher Hall Emergency Plan supersedes Covid-19 guidance.

What we need you to do

We will be strongly recommending our visitors follow all our guidelines when visiting our venues.

  • the wearing of face masks is required in our venues for all unless exempt (please remember that some people may not have visible reasons for their exemptions). 
  • use the NHS Scotland Test and Protect app – QR code available at all venues and option to manually provide details too – staff will be on hand to assist with this. 
  • encourage all to respect other people’s personal space 
  • bar areas open, offering a limited selection – please avoid if crowded and respect people’s personal space
  • audiences are required to leave the venue swiftly after the concert as directed by Front of House team
  • refrain from attending if you are unwell, have Covid-19 symptoms or have been contacted by NHS Scotland Test and Protect in the last 14 days

All of our procedures are designed to keep everyone safe and ensure that all our audiences can enjoy their visit.

Please respect our staff during your visit as they implement the processes, we have put in place to support everyone’s wellbeing.

Thank you for your support and cooperation.

Face Coverings

This is a Scottish Government legal requirement Coronavirus (COVID-19): staying safe and protecting others - gov.scot (www.gov.scot).  All staff, audiences and contractors need to wear face masks in all areas of our venue – whether seated or standing. 

The only exemptions to these guidelines will be when drinking, or if exempt for medical reasons.

I am exempt from wearing a face covering. Can I still attend?

Yes you can attend our performances however, if you are exempt from wearing a face mask please wear an exemption lanyard.

Lateral Flow Tests

Although it is not an entry requirement, we recommend taking a lateral flow test prior to attending the concert. Tests are available here.

What to expect upon arrival

We will be conducting our standard security checks when you arrive at the Usher Hall.

We would ask that you do not bring large bags as there will be no cloakroom facilities available.

We encourage you to go into the auditorium or take your seats as soon as you can to avoid congestion in the foyer and bar areas.

Please ensure you share your details via the NHS Scotland Test and Protect app – QR codes will be available throughout the venue. The venue will also be manually collating contact details for those who do not have access to the Protect Scotland app.

Will I have to queue when I arrive at the building?

There may be an element of queuing when you arrive at the venue. We would ask that you put your face covering on and keep your distance from the people around you and our team will work as quickly as possible to get you into the venue.

Access

Information about access including loop system for hearing aid users, assistance dogs, wheelchair users and parking for blue badge holders can be found here on our Access page https://www.usherhall.co.uk/your-visit/access

Accessible toilets are available and clearly marked on all levels.

An accessibility statement in relation to the Usher Hall’s website can be found on our Accessibility page https://www.usherhall.co.uk/accessibility

Feeling unwell?

Please do not attend the concert if you feel unwell, have Covid-19 symptoms or have been contacted by NHS Scotland Test and Protect in the last 14 days. Residents showing Covid-19 symptoms can pre-book a test by visiting www.nhsinform.scot/test-and-protect or by calling 0800 0282816.

A number of British Sign Language videos explaining how to avoid infection, self-isolation advice etc is available on NHS Inform website.

Most of the performances at Usher Hall are presented by external promoters, each of whom have their own policies regarding customers who have tested positive for COVID-19 or have been advised to self-isolate. If you booked your tickets via the Usher Hall, please email us including details of your order reference number to customer.enquiries@usherhall.co.uk by midday on the day of the performance. We will then be able to advise you what procedures you will need to follow e.g. proof of a positive PCR test or Track and Trace contact may be required by some promoters.

Will there be a cloakroom?

Unfortunately, we are unable to offer cloakroom facilities at this time.

Bar information

As normal drinks are not permitted in the auditorium at classical concerts. For all other seated events, drinks will be allowed in the auditorium on all levels subject to the promoter. 

Alcohol and other beverage sales will be allowed throughout the evening into the auditorium for standing concerts, including the seated levels subject to the promoter.

Please be aware due to the large numbers of customers arriving at our bars, queues are likely both pre concert and at intervals. Unfortunately at some of our events there may be a more limited range of drinks available.

We thank you in advance for showing patience and understanding while our team work in this challenging service environment.